Panda Security Driver

Hi,

We have a problem with Panda Antivirus which is preventing EasyAntiCheat service from starting and loading our Windows kernel driver into memory. We have sent our software package (including kernel-driver and code-signing certificates) to falsepositives@pandasecurity.com at 22.2.2016 but we have not received any response.

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Let me explain this issue in more detail:
EasyAntiCheat is a game security solution used to prevent hacking in online PC-games. We work by sandboxing the game and our kernel-driver protects any code injections, hacking attempts etc. to the game process. Due to the way EAC works we have had problems with other anti-virus companies as well, and we are a trusted white-list partner with many of the major security companies. Companies/products such as F-Secure, Avira,

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Avast, G-Data and Symantec have white-listed our code-signing certificates in order to solve the false positive issue completely. This means that when our software changes it won't cause the white-listing suddenly to stop working.

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The problem is that in order to white-list EasyAntiCheat you would need to white-list our code-signing certificate that is used in the EasyAntiCheat.sys file (our Windows kernel-driver). The kernel driver is streamed from our CDN every time the player opens the EAC protected game and the streamed kernel-driver might change sometimes 5-10 times a day. This means that any checksum-based white-listing won't work as the checksum could change in a matter of hours.

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I hope that you can forward our message to some higher level department in your company that handles requests like this. Panda blocking EasyAntiCheat is not a major issue for us but I would assume that it will give a bad impression from your software as EasyAntiCheat is being used in over 14 popular PC-games and we have over 300 000 daily unique users world-wide. During the last 1,5 years EasyAntiCheat has been used by over 12 million unique users around the world, so this issue might be a real burden for your customers as they need to completely disable Panda in order to play any EAC protected game.